Cloud telephony & CRM · operated in Europe

Your team's telephony, connected to every customer relationship.

FinixPhone brings your VoIP phone system and CRM into a single platform. Every call is matched to the right contact, logged in the history and tied to the pipeline — so your reps sell instead of entering data.

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99.95%Contractual uptime
18+European countries covered
EU dataHosted in Europe · GDPR

Team activity · Sales

Today, 9:00 am – 6:00 pm

7 online

Calls handled248▲ 12 %

Answer rate91 %▲ 4 pts

Avg. duration3:12▼ 18 s

Call volume per hourInbound / Outbound

Ongoing call · 02:41

Marie LefèvreHead of Procurement · Nordwind SA

Pipeline · Negotiation4^th touch

The platform

One tool between the phone and the customer record.

Most teams juggle a switchboard, a spreadsheet and a CRM. FinixPhone removes that break: voice, data and sales follow-up live in the same place.

01

Centralise every call

Inbound and outbound calls, transfers and voicemails land in a single queue, timestamped and assigned to the right person.
02

Track prospects and customers

Every number is recognised and matched to a record. Your teams see the full history before they even pick up.
03

Connect telephony and CRM

Calls feed the pipeline, tasks and follow-ups by themselves. No interaction is lost any more.
04

Manage performance

Supervisors and managers follow activity in real time and steer the workload, the quality and the results of every team.

FinixPhone

The complete solution for call centers.

VOIP telephony, CRM, routing, supervision and reporting brought together to equip your floors — from a single desk to a multi-site contact centre across Europe.

All-in-onevoice + CRM + supervision

18+ countriesEuropean numbers

99.95 %availability

Features

Everything a team expects from a telephony CRM.

Designed with sales directors and call centre managers. Every function answers a concrete need from the floor.

Telephony–CRM coupling (CTI)

The number being called opens the customer record instantly. Note-taking, qualification, task creation and status updates all happen during the call, without switching screen.

Calls

Call handling

Queues, supervised transfer, hold, automatic call-back and unified messaging.

Data

Contact & customer records

Details, company, status, owner and custom fields, kept in sync continuously.

History

Interaction history

Every call, note and recording kept on a clear timeline for each contact.

Management

Sales pipeline & reporting

Follow opportunities by stage, measure the conversion rate and export activity reports by team, campaign or period.

Team

Routing & supervision

Intelligent call distribution, discreet monitoring, whispering and live barge-in.

Europe

Multi-country numbers

Local numbers in more than 18 European countries, porting and immediate national presence.

Results

What your teams gain, concretely.

Less typing, more visibility. FinixPhone makes every conversation usable and every decision measurable.

–35 %

administrative time

No more double entry: calls create their own trace in the CRM.

100 %

of exchanges traced

No interaction lost. Every contact keeps a complete, reliable history.

Real time

sales visibility

Managers and supervisors follow activity and performance as it happens.

Communications in one place

Voice, notes, tasks and follow-up in a single space, shared by the whole team.

Quality of follow-up

Scheduled chasers, automatic call-backs and context available before every call.

A professional impression

Local numbers, fast pick-up, and people who always know where the file stands.

Infrastructure & compliance

Serious telephony, hosted and operated in Europe.

Your voice and data stay on the continent. FinixPhone runs on European data centers and an architecture built for service continuity.

99.95% availability backed contractually, with redundant voice flows.
Data hosted in the European Union with a GDPR-aligned approach.
Encrypted communications and granular, role-based access control.
24/7 monitoring of the infrastructure and voice quality.

18+countries served

EUdata hosting

24/7network monitoring

Use cases

One platform, several customer-facing trades.

Sell more, type less

Your sales people call from the prospect record, log the exchange live and move the pipeline forward without leaving FinixPhone. The manager follows volumes, conversion rates and each person's workload.

Click-to-call from the CRM
Scheduled chasers and call-backs
Reporting by rep and by campaign

Team of sales agents with headsets on a floor

Pricing

What you pay, service by service.

Two families of pricing. The platform — CRM and telephony — is billed per seat, per month, at published rates. The marketing solutions are billed on usage: you only pay for what you actually send. Prices excl. VAT.

1 · The platform

CRM + telephony: two billing models.

Unlimited for floors with heavy call volumes, per-minute for tightly controlled consumption. Same platform, same features.

Opt-in handled by the client

Unlimited licence

Cloud solution billed per connection: built for floors that dial in volume without counting minutes.

€80/seat/month

FinixPhone licence — unlimited calls to French landlines & mobiles, degressive with the number of seats

+ Cloud solution: €65/month

Billed per connection

Unlimited virtual / geographic caller-ID numbers: €10 per number (yearly)
Licence at €80/seat/month, unlimited France landline & mobile — cost adjusts automatically to the number of seats (minimum 5)
Up to 10 seats: fully unlimited · from the 11th seat, connection billing applies (price on quote)
24/7 support and assistance

On this plan, opt-ins are the responsibility of the client (principal), represented by its contact center or subcontractor. FinixPhone accepts no liability for contacts made by the client or its subcontractor.

Choose the Unlimited licence

Opt-in handled by the client

Per-minute licence

Prepaid cloud solution billed per minute: top up, consume, and keep full control of your budget.

€10/seat/month

FinixPhone licence in per-minute mode — calls are billed per minute against your top-up

+ Cloud solution: €65/month, deducted from the first top-up

Billed per minute

Unlimited virtual / geographic caller-ID numbers: €10 per number (yearly)
Licence: €10/month per seat (minimum 5)
Minimum top-up €200
24/7 support and assistance

Good to know: cloud and seat fees are waived and credited back to your top-up balance whenever monthly consumption exceeds €2,000. Opt-ins are the client's or its subcontractor's responsibility; FinixPhone accepts no liability for those contacts.

Choose the Per-minute licence

Two separate items: the cloud solution (€65/month) is your access to the platform; the FinixPhone licence is charged per seat — €80/month unlimited France landline & mobile, €10/month per-minute (minimum 5 seats). Both apply.

See pricing in detail — side-by-side comparison of both licences, full terms (seats, numbers, top-ups, degressive grid) and frequently asked questions.

2 · The marketing solutions

Billed on usage, quoted on request.

These services sit on top of the platform, or run on their own. No subscription: you pay per message sent, per contact addressed or per lead delivered. Pricing depends on your volume, which rules out a headline price — but not a fast quote.

Per message